Privacy Policy of Ceapa Cool SRL for COOL CLIENT App

Effective Date: 15/04/2024

Ceapa Cool SRL ("we", "us", or "our") provides the COOL CLIENT mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App designed for placing orders and interacting with COOL POS systems in various restaurants and locales.

1. Information We Collect

a. Personal Information

• Account Information: When you create an account, we collect your name and contact information such as email address and phone number.
• Order Information: We collect information related to your orders, including your order history.
• Reservation Information: If you make a table reservation through the App, your contact information will be shared with the respective restaurant to fulfill the reservation.

b. Non-Personal Information

• Usage and Device Information: We may collect information about how you use the App, operating system, language preferences.

c. Uploaded Content

• Photos for Receipts: If you choose to upload a photo to be printed on your receipt, we temporarily store this photo on our servers. The photo is deleted after the receipt is printed and your table session is closed.

2. Use of Your Information

We use your information to fulfill your orders, manage your reservations, maintain your account, and display your name in app leaderboards if consented. We also use non-personal information to understand how our App is used and to improve its functionality and user experience.

3. Disclosure of Your Information

• Restaurants:Your contact data is not normally shared with restaurants/locales that implement our solutions, with the exception of cases where we have user consent, for example: When you make a reservation, your contact information is shared with the restaurant to facilitate the reservation.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement strong security measures designed to protect your information from unauthorized access, alteration, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to provide you with the services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Children’s Privacy

The App is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

7. Your Rights

• Access and Update: You may review and update certain personal information through the App.
• Deletion: You may request the deletion of your personal information, subject to certain conditions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

By using our App, you consent to the collection, use, disclosure, and protection of your information as described in this Privacy Policy.